Deep-dive analysis of guest satisfaction, ratings, and feedback trends
| Month | NPS | CSAT | Food | Service | Clean | Value | Complaint % | Responses | Promoters | Detractors | vs PY NPS | % Change |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| January | 8.92 | 4.28 | 4.22 | 4.22 | 4.22 | 3.62 | 7.8% | 129 | 92 | 5 | 8.66 | +3.0% |
| February | 8.82 | 4.28 | 4.18 | 4.18 | 4.18 | 3.58 | 3.5% | 114 | 70 | 2 | 8.71 | +1.3% |
| March | 9.02 | 4.28 | 4.18 | 4.18 | 4.18 | 3.58 | 4.6% | 130 | 95 | 2 | 8.83 | +2.3% |
| April | 8.97 | 4.28 | 4.19 | 4.19 | 4.19 | 3.59 | 10.6% | 123 | 89 | 4 | 8.80 | +1.9% |
| May | 9.09 | 4.28 | 4.24 | 4.24 | 4.24 | 3.66 | 3.8% | 132 | 99 | 2 | 8.79 | +3.4% |
| June | 8.88 | 4.28 | 4.20 | 4.20 | 4.20 | 3.58 | 8.9% | 123 | 83 | 10 | 8.89 | -0.1% |
| July | 8.69 | 4.28 | 4.30 | 4.30 | 4.30 | 3.74 | 5.6% | 125 | 75 | 10 | 8.99 | -3.3% |
| August | 8.72 | 4.28 | 4.03 | 4.03 | 4.03 | 3.40 | 3.7% | 134 | 83 | 4 | 8.87 | -1.7% |
| September | 8.74 | 4.28 | 4.25 | 4.25 | 4.25 | 3.60 | 1.6% | 124 | 82 | 7 | 9.07 | -3.6% |
| October | 8.56 | 4.28 | 4.17 | 4.17 | 4.17 | 3.60 | 9.5% | 126 | 74 | 8 | 8.91 | -3.9% |
| November | 8.68 | 4.28 | 4.24 | 4.24 | 4.24 | 3.65 | 6.2% | 130 | 78 | 6 | 9.05 | -4.1% |
| December | 8.61 | 4.28 | 4.28 | 4.28 | 4.28 | 3.72 | 6.3% | 127 | 71 | 8 | 9.10 | -5.4% |