Falcon Telecom / 4. Churn Analysis

17,682

Total Churned

-3.2%

22.1%

Overall Churn Rate

+0.8pp

4,420

Top Churn Reason (Price)

+1.2%

48.6

Avg Tenure (Months)

+0.3mo

₹37.2K

Avg LTV at Risk

-2.1%

5.8%

Lowest Segment (Corp)

-0.2pp

5.0

NPS of Churned

-0.1

1.0%

Involuntary Churn

-0.3pp

Churn Reasons

Churn Rate by Segment

Churn Trend by Year

Churn by Reason & Segment (Top 4)

LTV of Churned by Segment

Tenure at Churn by Reason

Churn Analysis Details

Segment	Reason	Count	% of Segment	Avg Tenure (mo)	Avg LTV (₹)	Avg NPS