Collections Summary (2024-2025)
2025 Total Recovery
$5.8M
2024: $6.1M -4.6%
2025 Promise-to-Pay
$60.4M
2024: $63.7M -5.2%
Promise Fulfillment Rate
9.65%
2024: 9.57% +0.08%
Active Collections 2025
69,351
Accounts: 2024 (69K)
Avg Calls per Account
7.5
Consistent across 2024-2025
Recovery by Chargeoff Status
$25.6M
Charged Off (Internal + Sold)
Recovered Accounts 2025
2,944
$1.8M recovered
Total Collections Events
152,000
2024-2025 combined accounts
Monthly Recovery vs Charge-off Amounts (2024-2025)
Promise-to-Pay vs Actual Recovery by Year
Collections Events by Status (2024-2025 Combined)
Recovery Rate by Collection Status
Collection Calls Efficiency (Calls vs Recovery Amount)
Monthly Collection Metrics Trend (2024-2025)
Collection Status Breakdown Detail (2024-2025 Combined)
| Collection Status |
Events |
Total Balance |
Recovery Amount |
Promise Amount |
Avg Calls |
Recovery Rate |
| Active Collection |
69,351 |
$214,717,155 |
$0 |
$64,508,940 |
7.48 |
0.00% |
| Payment Arrangement |
34,470 |
$106,808,425 |
$0 |
$31,975,959 |
7.52 |
0.00% |
| Charged Off Internal |
17,190 |
$52,425,552 |
$6,039,627 |
$6,716,425 |
7.50 |
11.53% |
| Settlement Offer |
11,166 |
$35,229,087 |
$0 |
$10,590,235 |
7.52 |
0.00% |
| Legal Action |
10,976 |
$33,917,158 |
$0 |
$10,260,479 |
7.50 |
0.00% |
| Charged Off Sold |
6,903 |
$20,285,779 |
$4,095,117 |
$0 |
7.51 |
20.17% |
| Recovered |
2,944 |
$9,217,798 |
$1,787,183 |
$0 |
7.58 |
19.40% |
Monthly Active Collection Events (2024-2025 Sample)
| Year |
Month |
Active Collection Events |
Payment Arrangement Events |
Charged Off Internal Events |
Recovered Events |
Total Recovery |
Total Chargeoffs |
| 2024 | January | 2,708 | 1,370 | 625 | 115 | $456,123 | $2,404,250 |
| 2024 | February | 2,898 | 1,398 | 711 | 144 | $513,829 | $2,486,813 |
| 2024 | March | 2,606 | 1,374 | 645 | 138 | $470,084 | $2,290,591 |
| 2024 | April | 2,942 | 1,479 | 762 | 124 | $526,691 | $2,650,077 |
| 2024 | May | 3,284 | 1,723 | 828 | 133 | $571,684 | $2,865,003 |
| 2024 | June | 2,532 | 1,256 | 571 | 105 | $471,677 | $2,282,543 |
| 2024 | July | 2,807 | 1,367 | 649 | 114 | $513,417 | $2,584,334 |
| 2024 | August | 3,345 | 1,642 | 747 | 130 | $542,922 | $2,789,208 |
| 2024 | September | 3,025 | 1,485 | 682 | 119 | $541,486 | $2,735,636 |
| 2024 | October | 3,163 | 1,549 | 704 | 123 | $514,991 | $2,613,711 |
| 2024 | November | 3,298 | 1,620 | 733 | 128 | $546,208 | $2,702,777 |
| 2024 | December | 2,743 | 1,351 | 622 | 109 | $432,581 | $2,242,105 |
| 2025 | January | 2,627 | 1,293 | 583 | 102 | $433,444 | $2,231,552 |
| 2025 | February | 2,488 | 1,220 | 550 | 96 | $402,855 | $2,050,186 |
| 2025 | March | 2,730 | 1,340 | 605 | 105 | $484,544 | $2,440,790 |
| 2025 | April | 2,868 | 1,407 | 636 | 111 | $489,052 | $2,454,710 |